MTN Ghana has announced that its service centres across the country will be shutdown for the festive season, from Tuesday, December 28, 2021 to Monday, January 3, 2022.
The shutting down of the service centres is in line with measures set to be taken by the telecommunication company to counteract the alarming spread of the COVID-19 pandemic, especially in light of the new COVID-19 variant, Omicron, which is proving to have a higher transmission rate than its predecessors.
Speaking on the development, Jemima Kotei Walsh, Chief Customer Care Officer, said, “The business will use this opportunity to encourage customers to use our digital channels during the period of the closure of the shops.
“The channels include the company’s Official Social Media Handles namely; Twitter: @MTNGhana or @AskMTNGhana; Facebook: MTNGhana, WhatsApp:0554300000 and 0555300000. Customers may also call MTN’s toll free number 100. MyMTN App and Ayoba are additional apps that can be used during and after this period.
“In addition to these channels, field teams made up of retail vendors and Momo agents across the country will be operating and will provide additional support.
“MTN Ghana continues to encourage all Ghanaians to observe the appropriate health protocols outlined by the Government, Ghana Health Service and the World Health Organization (WHO).”